Answering the phone
They sell it now, as an add-on you set up
All three offer AI call answering. You still have to set it up, tune it and keep an eye on it.
- Reviews from owners are mixed
- We set it up, keep tuning it, and back it up with your phone and a real person for emergencies
- If theirs already works for you, keep it
Some call it a big step up from voicemail. Others report hang-ups once callers hear it's AI, and bookings with no job details.
Owners on Jobber's community forum
Prices and sources
Jobber's AI Receptionist is included on its Plus plan, or $29/month for 30 conversations plus $0.79 each after that on other plans. Housecall Pro sells CSR AI and a live answering service (HCP Assist) separately, without a public price. ServiceTitan's AI voice agent is billed per call, and every call counts, even hang-ups and test calls. Owners also mention a script that feels locked to the request form and older customers getting confused.
Owner discussions: Jobber community thread 1, thread 2, thread 3. Sources: Jobber help center, Housecall Pro AI Team, HCP Assist, ServiceTitan AI voice agent FAQ
Showing up in search
Mostly left up to you
Your software can send review requests, and some include a basic website. Getting found takes hands-on work beyond that.
- Fixing your Google listing (the one on Google Maps)
- A page for each town and service you cover
- Checking whether ChatGPT names your business
Where we help: that's what our tune-up does.
Source
Jobber add-ons (reviews and website are marketing tools; the rest is on you)
Cost
The price climbs with add-ons
A common complaint in reviews of all three: the base price grows once you add what you actually need.
- Answering, marketing and extra users often cost more
- ServiceTitan reviewers also mention long setup, hard-to-exit contracts and slow support
Our pricing: a one-time tune-up, and monthly plans you can cancel with 30 days' notice.
Sources
Capterra: Jobber value-for-money reviews, G2: Housecall Pro reviews, Capterra: ServiceTitan reviews, Software Advice: ServiceTitan reviews. ServiceTitan is generally aimed at bigger companies.
Follow-up
The tools are there. Someone has to run them.
Reminders and pipelines exist, but someone has to set them up and keep chasing open estimates.
- Some reviewers say quote and invoice emails land in spam
- A fast text back to missed callers keeps you in the running
Urgent callers don't leave voicemails. They call the next company.
Plumbing business owners on Reddit
Sources
Capterra: Jobber reviews, r/Plumbing owners on missed and after-hours calls